Free Shipping Worldwide on eligible products!!

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Shipping Policies

1. Worldwide shipping is available(except some countries and APO/FPO).

2. Orders processed timely, mostly within 2-5 working days after the payment verification.

3. We will inform you if we need more time to prepare. 

4. We only ship to confirmed order addresses. Your order address must match your shipping address.

5. All items are checked and packed in good condition before shipping.

6. All the pictures in our store are 100% taken from the original products. Because of light in different environments, different display screens, and other reasons, probably there will be a little chromatic aberration between picture and product.

7. Service transit time is provided and excludes weekends and holidays. Transit time may vary, particularly during the holiday season.

8. Mostly, the tracking information of standard delivery service will update within 5 working days. If you haven’t received tracking information within that time, please contact us. 

9. If you have not received your order after 45 days from payment, please contact us. We will trace your order and get back to you as soon as possible. Our goal is customer satisfaction!

10. Standard delivery time is 15-45 days. Before 45 days, please do not open a dispute.

11. If you do not receive the product in time, please contact us to make a refund or we will send you a new package.

 

Shipping and Delivery

 

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

 

How do you ship packages?

Packages from our Asian warehouses will be shipped by ePacket, Cainiao, EMS or some other courier services depending on the weight and size of the product. Packages shipped from our US warehouses are shipped through USPS.

 

Do you ship worldwide?

Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

Do you provide free shipping?

Yes. We provide free shipping to over 200 countries around the world. However, there are some products which are not eligible for free shipping. It depends upon weight of the product, size of the package and destination of order.

 

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

 

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
United States7-30 Business days
Canada, Europe7-30 Business days
Australia, New Zealand10-30 Business days
Central & South America15-30 Business days
Asia10-20 Business days
Africa15-45 Business days

*This doesn’t include our 2-5 days processing time.

 

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

 

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

 

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

 

If you have any other questions, please contact us and we will do our best to help you out.

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