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FAQs

Most frequent questions and answers

Always check the estimated delivery days during the time of purchase. These informations are available in the product page or cart page or checkout page. It is the delivery guarantee time provided by the seller. And make sure your desired delivery date falls within this time-frame.

You can submit refund requests up to 10 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

Any product delivered to you that fails to match the seller’s description is eligible for a refund. You can also work out a solution that is agreeable to both you and the seller.

On Sportsorion.com you can find that most of the sellers who offer Guaranteed Genuine and new products. You can find brand specifications, trademarks and more details in the product descriptions. We guarantee 100% authenticity of all products sold on our website. In case you need any clarification, please directly contact us.

Sportsorion introduces the most useful and effective Sports items, equipments, safety apparels and other accessories for your sports life & career. All these recommended products would be very useful in every sports fan’s life. All products are listed with detailed descriptions, properties, maximum discount, customer reviews and buy option from top sellers all around the world.

We, at Sportsorion, strive to provide our customers the best bargains. We buy in bulk and pass maximum discounts to our customers so that they are satisfied buyers. If you have any queries regarding the authenticity of any product, please feel free to contact us.

Yes, any product that is covered by Domestic Returns can be returned domestically, as long as it is unused and in perfect condition. No questions asked.

All Guaranteed Genuine products have been verified by Sportsorion team. If you still receive a counterfeit product, you will get a full refund (shipping costs included).

Sportsorion also provides Latest sports news, Sports products & accessories maintenance tips, Habits to be followed to maintain your Sports life & career and other sports related Blogs. You can select your preferred language to read the contents on Sportsorion.com.

After successful payment, the seller will be preparing the shipment and send the goods in due time. If the shipment is not completed in the required time on the order page, Sportsorion will close the order and return all the funds to you. Mostly, sellers will complete the shipment process in 7 business days. The order status, then, will change to “The seller has shipped your order”.

Usually, it takes 3 – 15business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by Sportsorion.You may check the order details to confirm whether the refund has been successfully processed:

Please wait 3 – 15 business days to check the bank statement. And if, after carefully checking the bank statement or bill, you still have not received the refund after 15 business days, please do not hesitate to contact us.

Step 1. Please check if it has been 15 business days after refund is successfully processed by Sportsorion. If not, please kindly wait, for it takes 3-15 business days, depending on your bank, for the funds to be received.

Step 2. Check the bank statement from 2 days before the payment was made to 15 business days after the refund was successfully processed. For instance, if payment is made on 2019.05.10, you will need to check the bank statement between 2019.05.08-2019.05.25. Because some banks present the refund on or around the date of payment.

Step 3. If there is still no refund in spite of all the above check lists, please contact us for more information.

You may try following methods to resolve the problem:

Method 1. Track the parcel to know the shipping status. Note: Invalid tracking number may be resulted from the late update of the shipping status. In this scenario, you may contact us to check.

Method 2. Contact us for more info. or open a dispute to get refund. Make sure you open the dispute before the Buyer Protection period (10 days) ends.

Method 3: If the Buyer Protection period has ended already, please contact us.

Yes, we provide additional discount coupons regularly and seasonally. Special sale coupons will be displayed on the website during special sales. Note: One coupon can not be used in conjunction with another.

Check the size charts and measurement details shown in the product page to choose the right size. We have given enough information for any products that need the correct size to use. If you are not able to choose your size or have any doubts, please feel free to contact us.

Yes, of course. You can make changes to your order within 12 hours, once you placed the order. Let us know it as earlier as possible. 

After successful payment, we will be preparing the shipment and send the goods in due time. Normally the order will be delivered within 5 to 25 days. Once your package ships you get a tracking number and Estimated delivery date. Please check our Shipping policy page for more details.

You can pay securely by two methods, Razorpay or Paypal. Razorpay supports following Debit or Credit Cards; Visa, MasterCard, American Express, Maestro, Diners Club and Rupay. If you are making payment with Paypal, due to high Paypal transaction fee, we are deducting a part of it as Paypal transaction fee. Both of them are totally safe; TLS Encrypted, PCI-DSS Compliant and many more advanced security features.

Of course you can. You will receive an email once your order ships that contains your tracking information. You can track your order here. If you haven’t received tracking information within next 5 days, please contact us. You can also track your order within your Sportsorion account. 

STILL HAVE QUESTIONS? CONTACT US

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