Frequently Asked Questions

Most frequent questions and answers

How can I protect myself from late deliveries ?

Always check the seller’s On-time Delivery guarantee time and make sure your desired delivery date falls within this time-frame.

What can I do if my order doesn't arrive within the seller's guaranteed delivery time ?

You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

The items I received were not as described by the seller. What can I do ?

Any product delivered to you that fails to match the seller’s description is eligible for a refund. You can also work out a solution that is agreeable to both you and the seller.

How can I ensure the products I purchase are genuine ?

On Sportsorion.com you can find that most of the sellers who offer Guaranteed Genuine products.

What is Sportsorion and how does it work ?

Sportsorion introduces the most useful and effective Sports items, equipments, safety apparels and other accessories for your sports life & career. All these recommended products would be very useful in every sports fan’s life. All products are listed with detailed descriptions, properties, maximum discount, customer reviews and buy option from top sellers all around the world.

What if I am simply unhappy with my purchase? Can I get a refund, even if there is nothing wrong with the product ?

Yes, any product that is covered by Domestic Returns can be returned domestically, as long as it is unused and in perfect condition. No questions asked.

What other protections can I get for products that are not genuine ?

All Guaranteed Genuine products have been verified by Sportsorion team. Should you still receive a counterfeit product, you will get a full refund (shipping costs included).

What other features does Sportsorion provide ?

Sportsorion also provides Latest sports news, Sports products & accessories maintenance tips, Habits to be followed to maintain your Sports life & career and other sports related Blogs. You can select your preferred language to read the contents on Sportsorion.com.

When will the seller send out the order ?

After successful payment, the seller will be preparing the shipment and send the goods in due time. If the shipment is not completed in the required time on the order page, Sportsorion will close the order and return all the funds to you. Mostly, sellers will complete the shipment process in 7 business days. The order status, then, will change to “The seller has shipped your order”.

If you don’t want this order anymore, you can click “Request Order Cancellation” to submit cancellation request.


When will I receive my refund ?

Usually, it takes 3-20 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by Sportsorion.You may check the order details to confirm whether the refund has been successfully processed:

Please wait 3-20 business days to check the bank statement. And if, after carefully checking the bank statement or bill, you still have not received the refund after 20 business days, please do not hesitate to contact us.

I have not received my credit card refund. What can I do ?

Step 1. Please check if it has been 20 business days after refund is succesully processed by Sportsorion. If not, please kindly wait, for it takes 3-20 business days, depending on your bank, for the funds to be received.

Step 2. Check the bankstatement from 2 days before the payment was made to 20 business days after the refund was successfully processed.For instance, if payment is made on 2019.05.10, you will need to check the bank statement between 2019.05.08-2019.06.07. Because some banks present the refund on or around the date of payment.

Step 3. If there is still no refund in spite of all the above checkings, please contact us for more information.


I have not received my order. What can I do ?

You may try following methods to resolve the problem:

Method 1. Track the parcel to know the shipping status. Note: Invalid tracking number may be resulted from the late update of the shipping status. In this scenario, you may contact the seller to check.

Method 2. Contact seller for more info. or open a dispute to get refund. Make sure you open the dispute before the Buyer Protection period ends.

Method 3: If the Buyer Protection period has ended already, please contact us.